CTY999 Frequently Asked Questions

No. CTY999 allows one account per person only. Registering multiple accounts — for any reason, including claiming bonuses more than once — is against the Terms and Conditions. If duplicate accounts are identified, all of them may be closed and balances voided. If you have been locked out of your existing account, contact support to recover access rather than creating a new one.

CTY999 is strictly for adults aged 18 and over. This applies to all features — Slots, Live Casino, Sports Betting and Bingo. You confirm your age when registering. Accounts found to belong to under-18 players will be closed and any balance will be returned through the original deposit method.

Click the "Forgot password?" option on the Login page. Enter your registered email address and a reset link will be sent to your inbox. Check your spam folder if it does not arrive within a few minutes. After resetting, choose a new strong password that you have not used on any other platform or account.

Accounts can be temporarily restricted for a few reasons — outstanding identity verification, suspected duplicate account activity, a self-exclusion request you made previously, or unusual activity that triggered a security review. Contact CTY999 support with your registered email address and they will confirm the reason and, where applicable, walk you through the steps to restore access.

CTY999 accepts deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and debit or credit cards (Visa and Mastercard). JazzCash and Easypaisa are the fastest options — most deposits reflect within seconds. Bank transfers may take slightly longer depending on your bank's processing schedule. Visit the Deposit page for the current options and minimum amounts.

JazzCash and Easypaisa deposits typically reflect almost instantly — usually within seconds of the transaction being confirmed. Raast transfers are also very fast. Bank transfers can take anywhere from a few minutes to a few hours depending on your bank. Card deposits are generally processed within minutes. If a deposit has not reflected after 30 minutes, contact CTY999 support with your transaction reference number.

No. All deposits must come from a payment method registered in your own name. Third-party deposits — where someone else sends money to fund your CTY999 account — are not permitted. If a third-party payment is detected, it will be reversed and your account may be reviewed. This rule is in place to protect players and prevent misuse.

CTY999 does not charge a deposit fee. The full PKR amount you deposit goes into your gaming balance. Your bank, JazzCash or Easypaisa may apply their own transfer charges on their end — check with your payment provider if you are unsure, though standard mobile wallet transfers within Pakistan typically carry no fee for the sender.

Log in to your CTY999 account and go to the Withdrawal section in your account dashboard. Select your preferred method — JazzCash, Easypaisa, Raast, bank transfer or card — enter the PKR amount and submit the request. Make sure the payment method you choose is registered in your own name, and that any required identity verification is already complete before requesting a withdrawal.

Processing times vary by method. JazzCash and Easypaisa withdrawals are generally the fastest, often completing within a few hours once approved. Bank transfers typically take one to three business days. Processing times may be longer if your account has a pending identity verification or if the withdrawal is subject to a standard review. You can check the status of your withdrawal request in your account transaction history.

Common reasons for a withdrawal delay include: incomplete identity verification, an active bonus with unmet wagering requirements on your balance, a mismatch between your account name and your payment method name, or a standard security review on larger amounts. If your withdrawal has been pending for longer than expected, contact CTY999 support with your transaction reference and they will check on it for you.

A wagering requirement is the total amount you need to bet before bonus funds become withdrawable as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to wager a total of PKR 20,000 in eligible games before you can withdraw the bonus balance. The specific wagering requirement and eligible games for each bonus are shown in the promotion's full terms when you activate it. Always read these before opting in.

If you have an active bonus on your account, withdrawing your deposit before the wagering requirement is met will typically result in the bonus and any associated winnings being forfeited. Your original deposit amount is usually still withdrawable, but the bonus portion is removed. Check the specific bonus terms in your account for the exact conditions that apply to each offer.

Log in to your CTY999 account and check the Promotions section. Any active bonuses, pending bonus offers and recently expired offers are visible there, along with the remaining wagering requirement and expiry date for each one. If you registered recently, your welcome bonus offer details will also be displayed there.

RTP stands for Return to Player. It is the percentage of all bets placed on a slot that the game is theoretically expected to return to players over a very large number of spins. For example, a slot with 96% RTP will, over time, return PKR 96 for every PKR 100 wagered on average. RTP is a long-term average and does not predict what will happen in your individual session — any single session can result in a win or a loss regardless of a game's RTP.

If your connection drops mid-game, the game server saves the state of your session. When you log back in and reopen the game, your session should resume from where it was interrupted. Any completed game round that was in progress when your connection dropped will have been settled on the server side — the outcome is recorded regardless of whether you were still connected. If you notice any discrepancy in your balance after a disconnection, contact CTY999 support with the game name and approximate time.

CTY999 Live Casino games are streamed from real studios using physical equipment — real cards, real roulette wheels and real dice. There is no digital manipulation of outcomes. The games operate on the same principles as traditional casino tables. The house edge is built into the game rules themselves, just as in any casino environment. You can view the live stream throughout every round, making the process entirely transparent.

Log in to your CTY999 account and click on Game Lobby in the main navigation. The lobby gives you access to all game categories including Slots, Live Casino, Bingo and more. You can browse by category or search for a specific game title. A funded account is required to play for real money — visit the Deposit page to top up your PKR balance.

Yes. CTY999 covers Pakistan Super League, T20 internationals, domestic Pakistan cricket, international test matches and other major tournaments. You can bet on pre-match markets as well as live in-play markets during a match. In-play betting lets you place bets as play unfolds — markets update over by over. Visit the Bet section to see the current cricket markets available.

Beyond cricket, CTY999 offers betting markets on football (including international matches and major leagues), esports and other popular sports. The availability of specific markets can vary depending on the current sporting calendar. Log in and visit the Bet section to see all live and upcoming markets currently on offer.

In-play or live betting means placing bets on a match while it is already in progress. Unlike pre-match bets which are placed before a game starts, live bets can be placed at any point during play as long as the specific market is still open. Odds update in real time based on what is happening in the match. In cricket, this means you can bet between overs or during a drinks break on markets like next wicket, total runs in an over, or match winner.

Settlement rules for abandoned or interrupted matches depend on the specific market and CTY999's betting rules for that sport. Generally, if a match is abandoned before a result is possible under the official competition rules, bets on the outright match winner are voided and stakes are returned to your account. Some individual markets may be settled differently based on what occurred before the abandonment. Check the betting rules in the Bet section for the specific terms that apply to each market type.

Use a strong, unique password that you have not used anywhere else. Never share your password with anyone — CTY999 support will never ask for it. Log out on shared or public devices. Keep your registered email account secure since it is used for password recovery. If you notice any unusual activity or transactions in your account, change your password immediately and contact CTY999 support.

Contact CTY999 support and request a self-exclusion period or a temporary cooling-off period. For self-exclusion, your account will be suspended for the duration you choose. A cooling-off period is a shorter account pause that gives you a break without a full self-exclusion. Both options are available to all players at any time without any judgment. Full guidance is on the Responsible Gaming page.

Take a break. The most effective first step is to step away from gaming for a period. If you are finding it difficult to stop, contact CTY999 support to request a self-exclusion or cooling-off period on your account. Review your session history in your account to get a clear picture of your spending. Set a realistic PKR budget for any future sessions and treat it as your firm limit. More detailed guidance and warning signs to watch for are available on the Responsible Gaming page.